This Privacy Policy (“Policy”) describes the policies and procedures on the collection, use, disclosure and protection of your information when you use ZwellStar Business and are an agreement between ZwellStar Business (“Mobile Application”, “ZwellStar Business Platform”, “we”, “us” or “our”) and you (“User”, “you” or “your”).

The term “Services” refers to any services offered by ZwellStar Business whether on the ZwellStar Business Platform or otherwise.

YOUR CONSENT

By using the ZwellStar Business and the Services, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy.  If you disclose any personal information relating to other people to us, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy. If you do not agree with the Policy, please do not use or access the ZwellStar Business.

POLICY CHANGES

We may occasionally update this Policy and such changes will be posted on this page. Your continued use of our Services shall constitute your consent to the updated Policy.

LINKS TO OTHER WEBSITES

The ZwellStar Business may contain links to other websites. Any personal information about you collected whilst visiting such websites is not governed by this Policy. ZwellStar Business shall not be responsible for and has no control over the practices and content of any website accessed using the links contained on the ZwellStar Business. This Policy shall not apply to any information you may disclose to any of our service providers/service personnel which we do not require you to disclose to us or any of our service providers under this Policy.

INFORMATION WE COLLECT

We will collect and process the following information about you:

• Information you give us - This includes information submitted when you:

1. Create or update your ZwellStar Business account, which may include your name, email, phone number, username and password, address, payment or banking information and profile picture.
2. Use our Services, we may collect and store information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your phone number, address, email, billing information and credit or payment card information.
3. Correspond with ZwellStar Business for customer support.
4. Participate in the interactive services offered by the ZwellStar Business such as discussion boards, competitions, promotions or surveys, other social media functions or make payments etc.
5. Enable features that require ZwellStar Business's access to your address book or calendar.
6. Report problems for troubleshooting.

• Information we collect about you - Each of your visits to the ZwellStar Business, we will automatically collect and analyse the following demographic and other information:

1. When you communicate with us (via email, phone, through the ZwellStar Business or otherwise), we may maintain a record of your communication.
2. Location information: Depending on the Services that you use, and your app settings or device permissions, we may collect your real time information, or approximate location information as determined through data such as GPS, IP address.
3. Usage and Preference Information: We collect information as to how you interact with our Services, preferences expressed, and settings chosen. ZwellStar Business includes the ZwellStar Business advertising services (“Ad Services”).
4. Transaction Information: We collect transaction details related to your use of our Services, and information about your activity on the Services, including the full Uniform Resource Locators (URL), the type of Services you requested or provided, comments, domain names, search results selected, number of clicks, information and pages viewed and searched for, the order of those pages, length of your visit to our Services, the date and time you used the Services, amount charged, details regarding application of promotional code, methods used to browse away from the page and any phone number used to call our customer service number and other related transaction details.
5. Stored information and files: ZwellStar Business mobile application may also access metadata and other information associated with other files stored on your mobile device. This may include, for example, photographs, audio and video clips. If you permit ZwellStar Business to access the calendar on your device, we collect calendar information such as event title and description, your response (Yes, No, Maybe), date and time, location and number of attendees.

USES OF YOUR INFORMATION

We use the information we collect for following purposes, including:

1. To provide, personalise, maintain and improve our products and services, such as to enable deliveries and other services, enable features to personalise your ZwellStar Business account.
2. To carry out our obligations arising from any contracts entered between you and us and to provide you with the relevant information and services.
3. To administer and enhance the security of our ZwellStar Business and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
4. To provide you with information about services we consider like those that you are already using, or have enquired about, or may interest you. If you are a registered user, we will contact you by electronic means (e-mail or SMS or telephone) with information about these services.
5. To understand our users (what they do on our Services, what features they like, how they use them etc.), improve the content and features of our Services (such as by personalizing content to your interests), process and complete your transactions, make special offers, provide customer support, process and respond to your queries.
6. We analyse the log files of our ZwellStar Business application that may contain Internet Protocol (IP) addresses, Internet service provider (ISP), referring, app crashes, page viewed and exit websites and applications, date/time stamp, and clickstream data. This helps us to administer the application, to learn about user behaviour on the application, to improve our product and services, and to gather demographic information about our user base.

DISCLOSURE AND DISTRIBUTION OF YOUR INFORMATION

We may share your information that we collect for following purposes:

• With Service Providers: We may share your information with our vendors, consultants, marketing partners, research firms and other service providers or business, such as Payment processing companies, to support our business. For example, your information may be shared with outside vendors to send you emails and messages or push notifications to your devices in relation to our Services, to help us analyse and improve the use of our Services, to process and collect payments. We also may use vendors for other projects, such as conducting surveys or organizing sweepstakes for us.
• With Partner Delivery/User:While you accept an order request the ZwellStar Business, your information is provided to us and to the User with whom you may choose to provide merchant services. Your information is provided to Delivery Partner who provides delivery services to you. If you provide a mobile phone number/email, ZwellStar Business may send you text messages/emails regarding the order’s status.
• For Crime Prevention or Investigation: We may share this information with governmental agencies or other companies assisting us, when we are:

1. Obligated under the applicable laws or in good faith to respond to court orders and processes or detecting and preventing against actual or potential occurrence of identity theft, fraud, abuse of Services and other illegal acts.
2. Posting or other content violates the intellectual property rights of a third party.
3. Under a duty to disclose or share your personal data in order to enforce our Terms and Conditions and other agreements, policies or to protect the rights, property, or safety of the ZwellStar Business, our customers, or others, or in the event of a claim or dispute relating to your use of our Services. This includes exchanging information with other companies and organisations for the purposes of fraud detection and credit risk reduction.

• For Internal Use: We may share your information with any present or future member of our “Group” (as defined below) or affiliates for our internal business purposes.

The term “Group” means, with respect to any person, any entity that is controlled by such person, or any entity that controls such person, or any entity that is under common control with such person, whether directly or indirectly, or, in the case of a natural person, any Relative (as such term is defined in the Companies Act, 1956 and Companies Act, 2013 to the extent applicable) of such person.

• To fulfil the purpose for which you provide it.
• We may share your information other than as described in this Policy if we notify you and you consent to the sharing.

DATA SECURITY PRECAUTIONS

We have in place appropriate technical and security measures to secure the information collected by us.

You are advised not to send your full credit/debit card details through unencrypted electronics. Where we have given you (or where you have chosen) a username and password which enables you to access certain parts of the ZwellStar Business, you are responsible for keeping these details confidential. We ask you not to share your password with anyone.

Please be aware that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted through the ZwellStar Business. Once we have received your information, we will use strict physical, electronic and procedural safeguards to try to prevent unauthorised access.

CONTACTING US

If you have any queries relating to the processing or usage of information provided by you in connection with this Policy or come across any abuse or violation of the Policy, you may send an email to zwellstars@gmail.com

This document was last updated on October 20, 2021